Cooke & Arkwright is committed to ensuring that your privacy is protected and that we are taking appropriate steps to comply with the General Data Protection Regulations (GDPR) which replaces the Data Protection Act 1998. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Cooke & Arkwright may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018 and updates our previous policy which was effective on 13 April 2015.
What we collect
We may collect the following information:
- Name and job title.
- Contact information including email address and telephone number when completing an online form or making a phone enquiry.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to provide you with surveying and property services.
- We may use the information to provide you with a quote for our services.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to visitors needs. We only use this information for statistical analysis.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate whether or not you wish to receive future contact from us.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the General Data Protection Regulations. If you would like a copy of the information held on you please write to Cooke & Arkwright, 7/8 Windsor Place, Cardiff CF10 3SX.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you have a complaint on how we have handled your personal data, you can have the matter investigated by emailing email@example.com. If you are not satisfied with our response you can complain to the Information Commissioner's Office https://ico.org.uk.
How long we keep your data
The personal data we hold will be kept until it is no longer needed, after which time it will be destroyed. The period for which we retain your information will depend on the type of service we have provided to you. Where we have statutory or regulatory obligations, or in order to retain information in case of any future legal claims, we may need to retain your data for a longer period.