Payment Terms

Refund Policy

We have selected Sage Pay to manage the secure processing of payments through our website.  If you make a payment to us via Sage Pay and believe you have made an error, you may request a full or partial refund of your payment. We will refund any money due to you after deducting sums that are properly due, and also any costs to us associated with the processing of your payment and the processing of the refund.

If you would like to request a refund of an online payment, please contact our Accounts Department on 029 2034 6314 or email .(JavaScript must be enabled to view this email address).

Cooke & Arkwright have been providing Newport City Council with rating advice for over 20 years. Andrew, Jane and Huw provide a personal and professional service and have an excellent knowledge of the Council’s assets which has enabled the Council to achieve substantial rate savings. A useful service offered is the status report which provides us with a snapshot of what appeals have been made and appeals outstanding throughout the life of the List. I would recommend Cooke & Arkwright Rating Services to any company wishing to procure up-to-date and professional rating advice.

Eirian Jones, Estates Team Leader, Newport Norse