Coronavirus - Business Continuity Planning

18 March 2020

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For all clients, contacts and business partners of Cooke & Arkwright - we wanted to advise you of our continuity planning as a business to ensure that our staff are kept safe and that we continue to be able to support our clients through this unprecedented situation.

Our focus as a business is on the health and wellbeing of our staff and clients, but we are confident that our systems and processes for situations such as this will ensure we are able to provide a seamless service to our clients and enable our colleagues to continue to work with minimum disruption.

This is a fast moving situation, and our directors are communicating regularly to keep the situation under review and keep our staff informed every step of the way.  We are following UK government guidance with regards the responsibility to protect ourselves and each other. Our staff are all set up to work remotely and we anticipate moving to full remote working over the coming days.  We anticipate this remote working is likely to continue for some time until UK Government advice changes.

We recognise the challenges that this unprecedented situation will bring for our clients, and throughout this crisis we remain available to our clients and occupiers to help you with specific property related issues where we are able.  Whilst we have now stopped face to face meetings in line with government guidance, we are fully contactable by telephone and email, and if you have any difficulties with contacting your usual contact then please let us know and we will ensure this is rectified.

If you do have any queries, please speak with your normal Cooke & Arkwright contact who will be able to discuss our arrangements and how these relate to your circumstances more fully.

Andrew Gardner, Managing Director

 

 

 

 

 

 

 

Cooke & Arkwright have been providing Newport City Council with rating advice for over 20 years. Andrew, Jane and Huw provide a personal and professional service and have an excellent knowledge of the Council’s assets which has enabled the Council to achieve substantial rate savings. A useful service offered is the status report which provides us with a snapshot of what appeals have been made and appeals outstanding throughout the life of the List. I would recommend Cooke & Arkwright Rating Services to any company wishing to procure up-to-date and professional rating advice.

Eirian Jones, Estates Team Leader, Newport Norse